.bc-wrap{background:#fff;border-bottom:1px solid var(--border);padding:11px 0}
.bc{max-width:1280px;margin:0 auto;padding:0 24px;display:flex;align-items:center;gap:8px;font-size:13px;color:var(--muted)}
.bc a{color:var(--muted);text-decoration:none}.bc a:hover{color:var(--maroon)}.bc .sep{opacity:.4}.bc .cur{color:var(--text);font-weight:500}

.track-hero{background:var(--maroon);padding:56px 24px;text-align:center;position:relative;overflow:hidden}
.track-hero::before{content:'';position:absolute;inset:0;background:url('https://images.unsplash.com/photo-1596462502278-27bfdc403348?w=1400&q=40&fit=crop') center/cover;opacity:.08}
.th-inner{position:relative;z-index:2;max-width:600px;margin:0 auto}
.th-eyebrow{font-size:10px;letter-spacing:4px;text-transform:uppercase;color:var(--gold);font-weight:700;margin-bottom:14px;display:flex;align-items:center;justify-content:center;gap:10px}
.th-eyebrow::before,.th-eyebrow::after{content:'';width:20px;height:1px;background:var(--gold)}
.track-hero h1{font-family:var(--secondary-font);font-size:40px;color:#fff;font-weight:700;margin-bottom:10px}
.track-hero p{font-size:14px;color:rgba(255,255,255,.75);margin-bottom:28px}
.track-search{display:flex;gap:0;border-radius:10px;overflow:hidden;box-shadow:0 8px 32px rgba(0,0,0,.25);max-width:520px;margin:0 auto}
.track-search input{flex:1;padding:16px 20px;border:none;font-size:14px;outline:none;font-family:var(--primary-font)}
.track-search button{padding:0 28px;background:#fff;color:var(--maroon);border:none;font-size:14px;font-weight:700;cursor:pointer;font-family:var(--primary-font);transition:.2s;white-space:nowrap}
.track-search button:hover{background:var(--pale-rose)}
.track-hint{font-size:12px;color:rgba(255,255,255,.55);margin-top:12px}

.track-main{max-width:1000px;margin:0 auto;padding:40px 24px}

.order-card{background:#fff;border:1px solid var(--border);border-radius:16px;overflow:hidden;margin-bottom:24px;box-shadow:0 2px 16px rgba(0,0,0,.05)}
.oc-head{background:var(--maroon);color:#fff;padding:18px 24px;display:flex;align-items:center;justify-content:space-between}
.oc-head h3{font-family:var(--secondary-font);font-size:17px;font-weight:600;margin:0}
.oc-status{background:rgba(255,255,255,.2);padding:5px 14px;border-radius:20px;font-size:12px;font-weight:700;border:1px solid rgba(255,255,255,.3)}
.oc-body{padding:24px}
.oc-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:24px}
.ocg-label{font-size:10px;font-weight:700;letter-spacing:1px;text-transform:uppercase;color:var(--muted);margin-bottom:5px}
.ocg-val{font-size:14px;font-weight:700;color:var(--text)}
.ocg-val.highlight{color:var(--maroon)}

.track-timeline{position:relative;padding:0 0 0 52px}
.track-timeline::before{content:'';position:absolute;left:23px;top:20px;width:3px;height:calc(100% - 40px);background:var(--border);border-radius:2px}
.tt-step{position:relative;margin-bottom:28px}
.tt-step:last-child{margin-bottom:0}
.tt-dot{position:absolute;left:-52px;width:46px;height:46px;border-radius:50%;border:3px solid var(--border);background:#fff;display:flex;align-items:center;justify-content:center;font-size:18px;transition:.3s;z-index:1}
.tt-step.done .tt-dot{background:var(--green);border-color:var(--green);color:#fff;box-shadow:0 0 0 5px rgba(22,163,74,.12)}
.tt-step.active .tt-dot{background:var(--maroon);border-color:var(--maroon);color:#fff;box-shadow:0 0 0 5px rgba(123,28,44,.12);animation:pulse 2s infinite}
@keyframes pulse{0%,100%{box-shadow:0 0 0 5px rgba(123,28,44,.12)}50%{box-shadow:0 0 0 10px rgba(123,28,44,.06)}}
.tt-step.pending .tt-dot{background:var(--light-beige);border-color:var(--border);color:var(--muted)}
.tt-content{background:#fff;border:1px solid var(--border);border-radius:12px;padding:18px 20px;transition:.2s}
.tt-step.done .tt-content{border-color:#a5d6a7;background:#f0faf0}
.tt-step.active .tt-content{border-color:var(--maroon);background:var(--pale-rose);box-shadow:0 4px 16px rgba(123,28,44,.08)}
.tt-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}
.tt-title{font-size:14px;font-weight:700;margin-bottom:3px}
.tt-step.done .tt-title{color:var(--green)}
.tt-step.active .tt-title{color:var(--maroon)}
.tt-step.pending .tt-title{color:var(--muted)}
.tt-desc{font-size:13px;color:var(--muted);line-height:1.6}
.tt-time{font-size:11px;font-weight:600;white-space:nowrap;padding:4px 10px;border-radius:20px;flex-shrink:0}
.tt-step.done .tt-time{background:#dcfce7;color:var(--green)}
.tt-step.active .tt-time{background:var(--pale-rose);color:var(--maroon)}
.tt-step.pending .tt-time{background:var(--light-beige);color:var(--muted)}
.tt-location{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted);margin-top:8px}

.agent-card{background:var(--light-beige);border-radius:10px;padding:14px 16px;margin-top:12px;display:flex;align-items:center;gap:14px}
.ag-avatar{width:46px;height:46px;border-radius:50%;background:var(--maroon);color:#fff;display:flex;align-items:center;justify-content:center;font-size:20px;flex-shrink:0}
.ag-info{flex:1}
.ag-name{font-size:13px;font-weight:700;margin-bottom:2px}
.ag-role{font-size:11px;color:var(--muted)}
.ag-call{padding:8px 16px;background:var(--green);color:#fff;border:none;border-radius:8px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--primary-font);display:flex;align-items:center;gap:6px}

.order-items-card{background:#fff;border:1px solid var(--border);border-radius:16px;padding:24px;margin-bottom:24px;box-shadow:0 2px 12px rgba(0,0,0,.04)}
.oic-head{font-family:var(--secondary-font);font-size:18px;font-weight:700;margin-bottom:18px;display:flex;align-items:center;gap:8px}
.order-items-card .oi-item{display:flex;gap:14px;padding:14px 0;border-bottom:1px solid var(--border)}
.order-items-card .oi-item:last-child{border-bottom:none;padding-bottom:0}
.order-items-card .oi-img{width:64px;height:78px;border-radius:8px;object-fit:cover;background:var(--light-beige);flex-shrink:0}
.order-items-card .oi-info{flex:1}
.order-items-card .oi-name{font-size:13px;font-weight:700;margin-bottom:3px}
.order-items-card .oi-meta{font-size:12px;color:var(--muted);margin-bottom:4px}
.order-items-card .oi-price{font-size:14px;font-weight:700;color:var(--maroon)}
.order-items-card .oi-qty{font-size:11px;background:var(--light-beige);padding:2px 7px;border-radius:4px;color:var(--muted)}

.map-card{background:#fff;border:1px solid var(--border);border-radius:16px;overflow:hidden;margin-bottom:24px;box-shadow:0 2px 12px rgba(0,0,0,.04)}
.map-card-head{padding:16px 20px;font-family:var(--secondary-font);font-size:16px;font-weight:600;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:8px}
.map-card iframe{width:100%;height:220px;border:none;display:block}

.help-card{background:var(--maroon);border-radius:16px;padding:24px;margin-bottom:24px;display:flex;align-items:center;gap:20px}
.hc-icon{font-size:40px;flex-shrink:0}
.hc-text{flex:1}
.hc-text h4{font-family:var(--secondary-font);font-size:18px;color:#fff;margin-bottom:4px}
.hc-text p{font-size:13px;color:rgba(255,255,255,.75);line-height:1.6;margin:0}
.hc-btns{display:flex;flex-direction:column;gap:8px;flex-shrink:0}
.hc-btn{padding:9px 18px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--primary-font);border-radius:8px;white-space:nowrap;text-decoration:none;text-align:center;display:inline-block}
.hc-btn.wa{background:#25d366;color:#fff;border:none}
.hc-btn.call{background:rgba(255,255,255,.15);color:#fff;border:1px solid rgba(255,255,255,.3)}
.hc-btn:hover{opacity:.9;color:#fff}

.search-state{text-align:center;display:none;width:100%}
.search-state.show{display:block}
.search-state .si{font-size:64px;margin-bottom:16px;opacity:.35}
.search-state h3{font-family:var(--secondary-font);font-size:22px;margin-bottom:8px;color:var(--text)}
.search-state p{font-size:14px;color:var(--muted);line-height:1.7}

.toast{position:fixed;bottom:30px;left:50%;transform:translateX(-50%) translateY(20px);background:#1a1a1a;color:#fff;padding:12px 28px;border-radius:10px;font-size:13px;font-weight:500;opacity:0;transition:.3s;z-index:9999;pointer-events:none;font-family:var(--primary-font);box-shadow:0 8px 32px rgba(0,0,0,.3)}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}